Order Cancellation Process
You may cancel your order at any time before the order has been processed, or before it goes into production. Once the product has been shipped, you will receive the tracking information, and our Exchange Policy will apply instead.
When Enamels May Cancel an Order
ENAMELS may cancel orders for any reason. Common reasons include:
- The item is out of stock
- A price error
- The credit card payment is declined by the issuing financial institution
Frequently Asked Questions
Can I cancel my order after it's been processed?
No — once your order has been processed and shipped, cancellation is no longer possible. Our Exchange Policy applies instead.
Why might Enamels cancel my order?
Common reasons include the item being out of stock, a price error, or the credit card payment being declined by the issuing financial institution.
Will I be notified if my order is cancelled?
Yes — if your order is shipped before cancellation, you'll receive tracking information, and the Exchange Policy will apply.
Have questions about an existing order? See our full FAQs page, check our Order Delivery Process, or contact us directly.
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