FAQ'S

MY ACCOUNT

  1. Do I need to have an account to shop with you? -

    Ans : You can shop from our online store without creating an account and can place an order with guest checkout. However, creating an account will make your shopping process easier.

  2. How do I create an account? -

    Ans : Click on ‘Create an Account’ mentioned on our homepage, you will be promoted to a page on which you will be required to fill out personal details in order create your account.

  3. How can I change my shipping address? -

    Ans : Yes, you can edit or add a new shipping address by logging in to your account. Please sign in and click on ‘My Account’. You will be able to edit/update your details in your account and save them for future orders. In case your order is confirmed and you wish to change the delivery address, please contact our customer service immediately. The requested change will be carried out in case the order is not processed.

  4. What if I forget my password? -

    Ans : Click on ‘Forgot Your Password’ available at the login/sign-up page. Enter your email address and click on ‘Reset Password’. A set of instructions will be sent to your registered email ID to re-set your password. After your credentials have been verified, you will be able to create a new password.

ORDER

  1. How do I place an order? -

    Ans : Following are the steps to place an order successfully: 
    • When browsing through our web, you can enter the quantity in the tab provided next to the product you wish to buy and click ‘add to cart’. You can add as many items as you wish to buy.
    • After you have finished browsing and click on ‘proceed to checkout’ you will be promoted to a page on which you shall pick a payment method (different payment methods are available as addressed in FAQs below)
    • You will receive an email/SMS of sales invoice which verifies that we have received your order
    • Your order will be confirmed via phone call by our Customer Service and proceeded for delivery

  2. How long will my order take to arrive? + 

  3. Can I cancel my order? -

    Ans : Your order cannot be cancelled once you check out. However, you can cancel the order when you receive a verification call from our Customer Service. Exchange Policy shall apply once the order has been placed.

  4. Do you take orders over phone call or WhatsApp? -

    Ans : Yes, you can place your order on WhatsApp or phone call on our number 03011331133. Please ensure to provide the article number, color and size of the product you wish to purchase.