FAQs

MY ACCOUNT

Do I need to have an account to shop with you?

You can shop from our online store without creating an account and can place an order with guest checkout. However, creating an account will make your shopping process easier.

How do I create an account?

Click on 'Create an Account' mentioned on our homepage. You will be prompted to a page on which you will be required to fill out personal details in order to create your account.

How can I change my shipping address?

Yes, you can edit or add a new shipping address by logging in to your account. Please sign in and click on 'My Account'. You will be able to edit/update your details in your account and save them for future orders. In case your order is confirmed and you wish to change the delivery address, please contact our customer service immediately. The requested change will be carried out if the order is not processed.

What if I forget my password?

Click on 'Forgot Your Password' available at the login/sign-up page. Enter your email address and click on 'Reset Password'. A set of instructions will be sent to your registered email ID to reset your password. After your credentials have been verified, you will be able to create a new password.

Orders

How do I place an order?

The following are the steps to place an order successfully:

  1. When browsing through our site, enter the quantity next to the product you wish to buy and click 'Add to Cart'. You can add as many items as you wish to buy.
  2. After you have finished browsing, click 'Proceed to Checkout,' and you will be prompted to a page where you can pick a payment method.
  3. You will receive an email/SMS sales invoice confirming we have received your order.
  4. Your order will be confirmed via phone call by our Customer Service team and proceed for delivery.

Can I cancel my order?

Your order cannot be cancelled once you check out. However, you can cancel the order when you receive a verification call from our Customer Service. Our Exchange & Returns Policy shall apply once the order has been placed.

Do you take orders over a phone call or WhatsApp?

Yes, you can place your order on WhatsApp or by phone call on 0301-1331133. Please ensure you provide the article number, color, and size of the product you wish to purchase.

Shipping & Delivery

How long will my order take to arrive?

Standard delivery within Pakistan takes 5–14 working days (excluding Sundays and holidays), fulfilled through TCS, Call Courier, and other courier partners.

Is there free shipping?

Yes, we offer free shipping on all orders of Rs. 7,000 or above, anywhere in Pakistan.

What payment methods are accepted for delivery?

Orders can be paid for via Cash on Delivery or online payment at checkout.

What if there's a delay with my delivery?

Please provide your complete address and contact details at checkout to avoid delays. For more details, see our full Shipping & Handling policy.

Exchanges & Returns

Can I return an item for a refund?

Enamels follows a strict no-refund policy — cashback is not available. We offer exchanges only, subject to the conditions described below.

  1. Request your exchange within 2 working days after you receive your order.
  2. Send the order back to 375-A2, Johar Town, Lahore within 7 working days of receiving the order.
  3. Your order must have no customizations; otherwise, it won't be exchanged.
  4. Your order's packaging shouldn't be damaged, nor should its price tag
  5. Your order will be exchanged only if it isn't worn or washed, with no stains or odors/perfumes

How do I exchange an item?

Items can be sent back for exchange at our Johar Town office, or you can contact customer service to arrange a courier exchange. To be eligible:

  1. Raise your exchange request within 2 working days of receiving your parcel (by call, message, or email)
  2. Submit the item at 375-A2, Johar Town, Lahore within 7 working days of delivery
  3. The item must have no name printing, alterations, or customization
  4. The item must be in its original packaging with the price tag intact
  5. The item must be unworn and unwashed, with no odours, perfume, or stains

Items purchased on sale cannot be exchanged. If a regular-price item goes on sale before you request an exchange, it will be exchanged at the sale price. Enamels reserves the right to accept or deny any exchange request.

What if I received a damaged or wrong item?

If your item has a manufacturing defect or you received the wrong size or item, raise the complaint within 2 working days of receiving your parcel. After review, our customer service team will issue a store coupon of equal value for use on a future order online. Please allow around one week for processing.

See our full Exchanges & Returns policy for complete terms.

Enamels Store Locations

Where are Enamels stores located?

Enamels currently has three medical scrubs and healthcare uniform stores: two in Lahore, Johar Town and Jail Road, and one in Abbottabad, making it easy for customers across both cities to visit the nearest Enamels location.

How can I find the nearest Enamels store?

Visit our Locations page to view all Enamels branches on the map, with full addresses and directions to Johar Town, Jail Road, or Abbottabad based on where you are.

Do all Enamels locations offer the same products?

Yes, all Enamels branches offer the same premium range of medical scrubs, lab coats, and healthcare uniforms. Product availability may vary slightly, but quality and pricing remain consistent across all locations.

Can I visit any Enamels branch for exchanges or returns?

Exchange submissions are handled at our Johar Town office (375-A2, Johar Town, Lahore). If you're closer to Jail Road or Abbottabad, contact customer service to arrange a courier exchange instead.

Do Enamels locations have parking facilities?

Parking availability depends on the location. Our branches offer nearby street parking to make customer visits convenient.

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