Exchanges & Returns

Items purchased from our online store can be sent back for exchange at our office address, or you can contact our customer service if you wish to send the items through courier. Enamels allows its customers to exchange purchased items subject to conditions. The exchange of an item will be allowed if:

• There Should NOT be any name, alteration or customization.
  
• The complaint has to be raised within 2 working days (via call, message or email) after receiving the parcel
• The exchange has to be submitted at 375 A2 Johar Town Lahore within 7 Working Days from date of delivery.
• The customer's request for exchange has stated the reason(s) why they wish to exchange the item.
  
• The item is in its original packing and the price tag is intact.
  
• It has no emits, odours, perfume scents, stains, or anything that suggests the item was used or washed.
  

Items bought on sale cannot be exchanged. If an item bought at regular price goes on sale, it will be exchanged at the sale price.

Enamels has the right, at its sole discretion, to accept or deny a request for exchange. Upon acceptance of the request, the customer will be notified by our customer service.

Enamels strictly follows a 'NO refund' policy. The option of cashback is not available. The Exchange Policy applies once the customer has placed the order and has received the parcel or payment has been processed.

Damage & Claims

The exchange of damaged item(s) will be allowed if the item(s) received has any kind of manufacturing defect, shipment of the wrong size, or the wrong item. The complaint has to be raised within 2 working days (via call, message, or email) after receiving the parcel. The customer service team, after reviewing the request, will issue a coupon of the same value, valid for the online store only, which can be used to buy item(s) in future. Please allow one week for the processing of damage and claims.

Frequently Asked Questions

How long do I have to raise an exchange complaint?

You must raise the complaint within 2 working days of receiving your parcel, via call, message, or email.

Where do I submit an exchange?

Exchanges are submitted at our Johar Town office: 375 A2 Johar Town, Lahore, within 7 working days of delivery.

Can I exchange an item bought on sale?

No — items bought on sale cannot be exchanged.

Does Enamels offer refunds?

No — Enamels strictly follows a 'NO refund' policy. Only exchanges are offered; cashback is not available.

What if my item arrives damaged or wrong?

Raise the complaint within 2 working days. After review, customer service will issue a store coupon of the same value, valid online only. Processing takes about one week.

Not sure about sizing before you buy? Check our Size Guide to help avoid exchanges in the first place. For anything not covered here, see our full FAQs page or contact us directly.